August 99 CareersOn The Lookout For The Very Best Talent

Marketing Intern

• Day Shift
• August 99
• Remote / WFH

Responsibilities

• Conduct research to identify potential leads and gather information about their business and contact details
• Reach out to potential leads via email, phone, social media, or other appropriate channels
• Qualify leads by assessing their interest, needs, and budget
• Set up appointments and follow-up calls with qualified leads for the sales team
• Maintain an accurate and up-to-date database of leads and prospects
• Collaborate with the marketing team to create targeted lead generation campaigns
• Monitor and analyze lead generation metrics to identify areas for improvement
• Provide regular reports on lead generation activities and results to management
• Salesforce/Formstack cleanup and data updating
• Company online research for various marketing prospects
• Facebook/Instagram messaging and research
• LinkedIn research and e-commerce research
• Competitor research
• Other ad hoc marketing and administrative tasks

Requirements

• Must be taking up a Bachelor's Degree in Marketing Management, Business Management, Communications, or any other relavant degrees
• People-oriented: Enjoy working/being with people.
• Self-discipline/strong work ethic
• Consistent: Constant to same principles.
• Self Motivated, Hardworking, and Dependable
• Shows great initiative and well-organized
• Desire to learn and grow
• Great communication skills
• Strong analytical and planning skills
• Good communication and presentation skills

Accounts Payable Specialist

• 1+ years
• Day Shift
• Money Matters
• Ortigas, Pasig

Responsibilities

• Responsible for maintaining and recording day to day financial transactions
• Process and maintain Accounts Payable; validating, posting transactions, and balancing accounts by reconciling entries
• Process Billing, vouchers and deductions
• Create budget and issue check
• File documents in a systematic way
• Liquidation of cash advances
• Compile reports as required by management and government agencies
• Conduct month-end and year-end close process
• Updating, filing and safekeeping of documents such as but not limited to official receipts, invoices and disbursement vouchers
• Other duties that may be assigned by division head

Requirements

• Candidate with Bachelor's/College Degree in Accountancy, Management Accounting, Financial Accounting / Management or relevant fields
• Proven work experience as a Accounting Specialist, Accounting Assistant or similar role
• Strong math skills with an ability to spot numerical errors
• Proficient when it comes to balancing records and handling discrepancies
• Time-management skills
• Ability to handle confidential information
• Able to handle concerns and queries from external clients, vendors and suppliers
• Proficient in Excel, Word, and Outlook
• A committed team player, detail-oriented and an effective communicator
• Willing to report onsite in our Ortigas office with a daily schedule of 7 AM to 4 PM (Mondays to Fridays)

General Accountant

• 2-3 years
• Day Shift
• Money Matters
• Remote / WFH

Responsibilities

• Regular preparation of balance sheets, profit and loss statements and other financial reports
• Analyze financial statements to ensure accuracy and compliance with Generally Accepted Accounting Principles (GAAP)
• Verify, allocate, post and reconcile transactions for Loft clients
• Oversee the sales, monthly tax compliance and payroll transactions for Loft clients
• Conduct month-end and year-end close process
• Participate in internal and external audit requests to ensure compliance of the division and its clients
• Act as Account Manager / Sales Engineer for Loft Business Services
• Meet and talk with the Loft sales team and clients and prepare reports / presentations as necessary
• Deliver excellent customer service to Loft clients and team by addressing questions professionally and promptly
• Work on special projects such as process improvements, data analysis/compilation, presentations, report building, etc.
• Collaborate with different departments including Money Matters to provide the necessary reporting
• Other duties that may be assigned by division head

Requirements

• Candidate with Bachelor's/College Degree in Accountancy, Management Accounting, Financial Accounting / Management or relevant fields
• At least 2-3 years of work experience as a General Accountant, Senior Accountant, Accounting Analyst or similar role
• Certified Public Accountant (CPA) accreditation is a plus
• Strong understanding of Generally Accepted Accounting Principles (GAAP)
• Knowledgeable in local tax compliance
• Knowledgeable on payroll processes
• Knowledgeable in labor legislation and regulations
• Proficient in Microsoft Office, advanced MS Excel knowledge
• Recommend and spearhead projects or initiatives to improve existing workflow / processes
• Sales-minded individual who is confident and comfortable when giving presentations to clients
• Excellent analytical and problem-solving skills
• Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required
• Time-management skills
• Ability to handle confidential information
• Adaptable, resourceful and detail-oriented
• Excellent team player and individual contributor

Communications & PR Specialist

• 3-5 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Work with the content & marketing teams in creating online & offline press releases, pitches, case studies, white papers, and press kits.
• Build relationships with new media contacts (online & print media) and maintain relationships with existing contacts.
• Manage media requests in a timely and professional manner.
• Pitch story ideas and content to media and business partners.
• Ensure all communication is cohesive with the brand image.
• Track and analyze media coverage to help improve future campaigns.
• Measure PR program impacts using regular reporting.
• Organize, schedule, and prepare key leaders for press interviews and other events.
• Organize and invite media attendees to our product launches and other brand-related events.
• Participate in strategy & brainstorming sessions of the sales, marketing and executive teams.

Requirements

• A bachelor's degree in communications, journalism, public relations, marketing, or related field.
• 3-5 years of experience in public relations and/or corporate communications
• An existing network or portfolio of press/media contacts.
• Corporate events management experience is a big plus.
• Demonstrated ability to prioritize tasks and manage time effectively.
• Strong working knowledge of a variety of public relations strategies.
• Strong English communication skills.
• Proven ability to develop, implement, and execute successful public relations campaigns.
• Experience in doing PR for a digital agency, tech company or advertising firm is preferred

Visual Designer

• 1+ years
• Day Shift
• Agent Image
• Remote / WFH

Responsibilities

• Flexibly work on various types of projects, ranging but not limited to web design, graphic design and video editing.
• Generate ideas, concepts, and design creative assets for in-house digital marketing and client work
• Ability to work collaboratively and take on works-in-progress from other designers, while ensuring a consistent and cohesive look
• Collaborate with a cross-functional team that includes web developers, project managers, and marketing personnel
• Translate the client’s business needs to a functional and aesthetically standout output
• Staying in the loop and on top of the latest standards, changes, and trends in the visual design field

Requirements

• Minimum of one year experience as a professional working with a digital agency or similar
• Ability to simply translate design briefs and ideas into creative output
• Well-organized and able to work on multiple projects simultaneously with varied delivery schedules
• Willingness to learn new skills and tools needed for creative projects
• Highly proficient in the Adobe creative suite applications
• Bachelor’s degree, or equivalent experience in the design field
• Pass the visual design skills test and technical interview

Customer Experience Manager

• Day Shift
• Loft
• Ortigas, Pasig / remote

Responsibilities

• Handle customer feedback and escalations, ensuring timely and effective resolution
• Act as a liaison between sales and operations teams, coordinating efforts to meet customer needs and expectations
• Provide training and support for account managers to ensure they are equipped to effectively manage customer relationships
• Continuously monitor and evaluate customer satisfaction levels
• Identify and implement strategies to improve customer experience
• Analyze customer data to identify areas for improvement
• Collaborate with other departments to ensure customer needs and expectations are being met

Requirements

• Proven experience in a customer service management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work independently and handle multiple tasks simultaneously
• Experience with customer service software and tools
• Strong understanding of customer service best practices
• A bachelor's degree in a related field is preferred.

Business Operations Manager

• 5-6 years
• Day Shift
• TaoCrowd - People & Culture
• Ortigas, Pasig / remote

Responsibilities

• Managing the company’s cash flow forecast and ensuring it is always up-to-date and accurate
• Tracking project invoicing to ensure accounts are current and outstanding bills are being chased
• Sales administration - handling admin tasks which follow new sales and project onboarding
• Drafting new business policies and processes which detail how you and others will conduct their work
• Assisting the Directors with various operational and administrative tasks as they arise
• Basic HR support, such as managing calendars for performance reviews, leave, and other events.
• You’ll work closely with and be supported by Comet’s Directors as you find your feet in the role.

Requirements

• 5 -6 years experience in business administration or a demonstrated commensurate level of skill and motivation
• Highly proficient in Google Suite including Google Sheets
• Excellent written and spoken English communication skills, attention to detail, and proactive approach to problem-solving
• Ability to intuitively understand various business processes and their context within software systems like Xero, Google, ClickUp (Task Management), Clockify (Timesheets), etc
• Experience in post-sales administration

Salesforce Developer

• 2-3 years
• Day Shift
• TaoCrowd - People & Culture
• Ortigas, Pasig / remote

Requirements

• With minimum of 2-3 years experience working with Pardot either in a technical capacity
• Experience in Pardot implementation, configuration, data migration, and working with the Salesforce Connector.
• A deep understanding of the Salesforce platform and relevant exposure to associated Salesforce solutions (Sales Cloud, Service Cloud, Communities etc)
• Excellent communication skills, attention to detail, and proactive approach to problem-solving
• Experience with mapping and implementing an end-to-end marketing campaign
• Relevant Salesforce CRM and Pardot Certifications (Pardot Specialist, Pardot Consultant, Salesforce Administrator)

Multimedia Designer

• 2+ years
• Day Shift
• Clickality
• Ortigas, Pasig / remote

Responsibilities

• Conceptualize, suggest, and implement a social media aesthetic for a consistent design direction unique to each project.
• Generate various graphic and video content within a set timeline to support and meet a specific social media objective.
• Come up with web design concepts that will present a client's branding strategy effectively.
• Generate ideas to improve engagement in social media, either through gamifaction or other interactive content
• Analyze, and develop the best digital media materials that will help improve search engine visibility and overall performance of SEO projects.
• Work with the SEO, Content, and Social Media teams to make sure designs are developed based on set strategies and goals.
• Follow departmental tasking, documentation, archiving, and reporting procedures.
• Update design concepts and approach based on reports generated by Social Media and Search Engine Optimization Specialists/ Strategists.
• Research, document, implement, and maintain best practices in design.
• Develop design processes that will help improve workflow and increase efficiency within the collaborating teams.
• Coordinate with project managers to make sure that all tasks are up to date, and that all output are of high quality and delivered on time.
• Key Competencies: Strong work ethic; Consistent delivery of exceptional output; Great attitude and communication skills; Ability to work in a team and autonomously; Resourceful and adaptive; Has initiative to lead and influence; Ability to establish priorities and organize responsibilities simultaneously; Team player, with the confidence to work with, lead, or guide other departments when necessary; Ability to work under pressure; Detail-oriented; Has the desire to learn and grow

Requirements

• Knowledge of various graphic and web software including, but not limited to, Adobe Creative Suite and WordPress.
• Experience in social media and web design content development preferred.
• Ability to work in a team and autonomously

Web Designer

• 2+ years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Be really proficient in use of Adobe Photoshop and know a great deal of the tools that the software provides, to create, edit, and compose your design concepts/comps.
• Have good background knowledge of HTML, keeping in mind how your designs can be translated into full, working, viewable pages
• Know a great deal of photo editing and manipulation in Adobe Photoshop
• Know how to recreate designs from scratch (anywhere from PDF files sent over by the client to basic layouts in pixilated GIF or JPEG formats)
• Have some knowledge in branding and logo creation
• Have some knowledge in using vector programs like Illustrator for creation of maps, logos or other collateral that may be required in hi-resolution.
• Have a working knowledge of Adobe After Effects and all it’s animation limitations, to help guide you in the creation of animation storyboards for websites that have such requirements
• Keep abreast of the latest design trends, tips and tricks
• Ensure that the comps you submit meet August 99 Design Standards
• Know how to use Salesforce to check for your tasks and send updates to your projects
• Complete your comps and have them uploaded by the set deadline, and have your Team Leader and AD/DS updated of the project’s status using Salesforce
• Inform your Team Leader and/or Department Head if you’re reporting late for work or if you’re unable to come to work for whatever reason
• Observe proper decorum in the office and observe allotted break times
• Make all your source files (Photoshop and in cases Illustrator or other vector files) accessible to your Department Head and co-designers.
• Be collaborative with your co-designers and to share resources that may benefit the Design team as a whole
• Perform QA duties when necessary
• Express viewpoints and opinions during Design meetings and make suggestions if you think it will help better August 99’s design processes
• Take over projects or tasks that were started by or assigned to other designers in case the primary/original designer is overloaded with tasks
• Report projects or tasks to your Team Leader and/or Department Head for cases where the client or Project Manager’s requests don’t follow set standards and procedures
• Must complete the Web Designer training and pass the exam.
• Must be excellent with conceptualizing projects.
• Key Competencies: Creative, Detail oriented, Self-discipline/strong work ethic, Consistency, Great attitude, Shows great initiative, Resourcefulness, Desire to learn and grow, Ability to anticipate clients’ needs, Well organized, Patient, Great communication skills, Coachable, Risk taker

Requirements

• Must have excellent design skills.
• Exceptional skills in the use of Adobe Photoshop.
• Knowledgeable in Adobe Illustrator.
• Must be reliable, proactive, resourceful, and able to take initiative.
• Web savvy art skills and able to create concepts to translate a client’s site requirements visually.
• Well-organized, self-directed, able to multi-task and understand the importance of detailed professional-quality work.
• Needs to have solid artistic and design skills.
• Should have basic to advanced coding knowledge.
• Proficient in graphic design.
• Familiar with SEO and Internet Marketing.

Product Designer | UI/UX

• 3+ years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Your mission is to produce world-class software designs and provide the best experience for all users of our products. You will collaborate hand in hand with our engineering team in the implementation of form follows function in a variety of platforms.
• You will gather and evaluate user requirements in collaboration with product managers and engineers.
• You will identify and troubleshoot UX problems (e.g. responsiveness)
• You will create sketches, process flows, storyboards, wireframes, and mockups with different levels of fidelity for web, mobile and applications based on user need.
• You will communicate your design ideas and prototypes to the Design Director, Product Owner, the engineering team and other stakeholders.
• You will create user interface elements, like menus, tabs, and widgets, components, UI mockups that clearly illustrate how sites function and look like using Adobe XD, Figma, Invision Freehand, Photoshop, and Illustrator.
• You will own and project manage the design projects assigned to you.
• You will perform support tasks for the marketing team in producing marketing collaterals and Keynote presentations.
• Together with the Design Director, you will stay up-to-date with web, app, and software design trends and communicate these updates to the team.
• You will participate in the evaluation of emerging technology and tools.
• You will work with the core team in defining and improving our processes, design systems, style guides, and best practices.
• You will work with the core team on events planning and execution.
• You will assist the core team and project stakeholders on special tasks, as needed.
• Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.
• A big plus to have previous work and familiarity on Mobile Application Design on either Android or iOS.

Requirements

• Experienced UI/UX designer who is passionate about innovation to help us build engaging and intelligent applications.
• Confident visual communicator with a mastery of concepts pertaining to Layout, Color, Typography, Icons, Images and Design Theory.
• Able to understand product specifications and user psychology to translate into a design that users will rave about.
• I can positively adapt to project changes and multiple project assignments.
• Committed to stay and grow a career with Oqulo for the foreseeable future.

Client Success Manager

• 2+ years
• Day Shift
• Loft
• Ortigas, Pasig

Responsibilities

• Preparation of documents for business registration (DTI, LGU, BIR, SSS, Philhealth, PAG-IBIG and Bank account), whichever is applicable
• Monitoring of quarterly and annual city/business taxes for A99, Loft, and clients
• Inform Sales Manager for sales opportunities
• Communicate clearly with clients so that service expectations are properly set
• Proactively focus on long-term client relationship building and retention
• Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service
• Assist our clients in their project’s production process and make sure that project remains within the scope and approved schedule with a Basecamp update every other day or as required
• Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team
• Give feedback and recommendations to the management team to improve products, services, and customer experience
• Other tasks that may be assigned by the Shared Services Manager
• Onsite role; reporting to the office from Monday to Friday

Requirements

• Candidate with Bachelor's/College Degree in Accounting, Management, Business Administration or relevant fields
• Relevant experience in an office setting, preferably in an administrative or clerical role
• Proven work experience and knowledge on processing of business registration and coordinating with government bodies for necessary updates and requirements
• Knowledgeable in local tax compliance and regulations
• Excellent organizational skills, ability to prioritize, and comfortable working independently or within a team
• Must be able to communicate professionally with clients, sales team and internal team
• Must be committed to providing outstanding customer service, and demonstrate strong interpersonal skills
• Has a strong sense of initiative and attention to detail
• Ability to handle concerns and queries from clients, sales team and internal team with ease and diplomacy
• Ability to handle confidential information
• Adaptable, resourceful and can be trusted to work under minimal supervision
• Excellent team player and individual contributor
• Proficient in Microsoft Office Suite, Google Suite, Basecamp, and willing to learn other tools as required
• Be able to report on-site at our office in Ortigas with a daily schedule of 7:00 AM to 4:00 PM (PHT) from Mondays to Fridays
• Required Skills: Relationship Management, Sales and Marketing Knowledge, Attention to Detail, Customer Service, Critical Thinking, Data Management

Community Lead

• 5 years
• Day Shift
• LaunchPad
• Ortigas, Pasig / remote

Responsibilities

• Partnerships and stakeholder engagement: The Community Lead will be responsible for proactively recommending and seeking potential stakeholders, influencers, and/or organizations that Niners Guild can create, build, and maintain strong and mutually beneficial partnerships – these connections are an important part of our community campaigns and engagements. Negotiating and planning are key endeavors that should help the Community Lead create attractive proposals so we can deepen such business relationships, all of which should be aligned with our business objectives, goals, and strategy for growth of Niners Guild and its community.
• Hosting member events and gatherings: While the Brand Manager designs, coordinates, and executes the overall events alongside the members, the Community Lead ensures that he/she promotes experience-sharing and bonding opportunities which will promote the value of event participation of members. Examples:
  • Members lunch - monthly community lunches sponsored by Niners Guild that have a facilitated aspect to engage the members
  • Happy Hour - monthly “meet your Niners Guild” experience
  • Other various events hosted by Niners Guild and community partners
• Member Communications Strategy: With the direction of the Brand Manager and Marketing Director, the Community Lead will spearhead and manage the Niners Guild communications and community-building.
  • Setting the tone, aims, and aspirations for the Niners Guild newsletters
  • Working alongside marketing team to manage newsletters and Discord blasts
  • Engaging communication with social media followers through post questions and IG story activities
  • Proposing campaign communication ideas to keep Niners Guild members informed and make requests of other members (e.g. Discord conversation topics, coworking space use & general announcements such as events & holidays, take surveys and reviews, address current affairs, etc.)
• Membership Services and Experience: The Community Lead serves as the curator and the director of the everyday Niners Guild “vibe” in the space. This “vibe” is the general awesome feeling that vibrates throughout the Niners Guild community, from the moment you walk in the door, which begins with the welcome experience, and carries through to the conversion of becoming a member in the Niners Guild community, all the while delivering an awesome experience.
  • Orientation to the culture of the space and community, and designing a delightful experience from the moment a client walks into the space.
  • Ensuring smooth introductions through face-to-face orientation or through virtual platforms (eg. Slack, email blast, TV headroom slideshow).
  • Working together with Division Head and Brand Manager in strategizing and addressing space use challenges/issues.
  • Assisting with occasional hosting coverage if/when needed. Hosts are responsible for the logistical aspects of the physical space and on the ground delivery of member services (i.e. everything from managing the front desk and reception, making sure the space and rooms are fully ready for use, to managing conference room bookings).

Requirements

• You must be excited about helping to build the Niners Guild community and its collaborators whilst working to cultivate its diversity, innovation, and creativity.
• Proven experience in community management is desired, though experience in hospitality or the service industry is a plus
• Event Planning, Marketing, and Partnerships experience
• Strong customer service & communication skills
• Desire to empower and support our community members and partners
• Attention to detail and the ability to coordinate multiple, concurrent projects & relationships
• Consistent ability to stay positive and keep composure during challenging and/or busy situations
• Strong ability to prioritize tasks and work well under set deadlines/timelines
• Social media proficiency in promoting events and overall engagement
• Proficient and experienced Windows, MacOS and experienced with the following platforms such as: Google Suite, Discord, Slack, Zapier, Eventbrite, MailChimp, Meetup, etc.
• Graphic Design is a plus
• Someone who takes joy in working collaboratively with your team members
• Organized, detail-oriented, action-oriented, adaptable and entrepreneurial
• Mission-driven, self-directed, with loads of integrity and a positive attitude
• Someone who enjoys planning, coordinating and hosting gatherings and events
• A creative problem solver, willing and able to work independently and collaboratively

IDX Assistant

• 1-3 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Assist with IDX projects and initiatives
• Manage a daily priority list of tasks
• Create IDX project and IDX support cases
• Manage and Maintain projects/cases assigned by the IDX specialist
• Must be able to handle IDX billing concerns (pass-through fee and additional fees)
• Deal with IDX inquiries in a professional manner, in person, on the phone or via email
• Recommend IDX product solutions based on client needs and budget
• Coordinate with the client facing/production/sales team with any interdepartmental concerns
• Achieve department monthly goals
• Create an environment cultivating a high-level of customer service, excellence and performance for the team
• Stay up to date with industry best practices

Requirements

• Degree holder
• Excellent English oral and written communication skills
• Attentive to detail and extremely organized
• Ability to effectively handle sensitive information
• Computer savvy (we are a design studio — Visual Communication/Art/Design background is a huge plus)
• Proficient in Microsoft Word, PowerPoint and Excel
• Experience is not necessary (although it is preferred)
• This is a nightshift position with hours between 12mn-9am, Monday to Friday but schedule may vary from time to time
• Excellent time management and can work independently
• Has a proven attendance & non-tardy track record
• Must have pleasant phone voice
• Able to work under pressure, meet deadlines, multitask, research and create reports

SEO Specialist

• 2-3 years
• Day Shift
• Clickality
• Ortigas, Pasig / remote

Responsibilities

• Plan and execute SEO campaigns & strategies – from research and technical implementation to reporting and analysis
• Show a deep understanding of all SEO aspects including, but not limited to: technical, on-site & off-site
• Practice a multi-channel approach – have an extensive knowledge of digital channel integration (SEO/PPC/Content/Social)
• Provide data rich campaign performance insights & recommendations
• Deliver exceptional SEO results across local & international campaigns
• Do campaign audits & strategy reviews

Requirements

• Think outside the box – understand that digital marketing is not a one-size-fits-all platform
• Have strong capabilities and experience with various digital tools such as Google Analytics, SEMRush, ahrefs and other industry platforms
• Have experience across various CMS platforms such as Wordpress, Magento, Shopify
• Able to communicate well with both internal and external stakeholders
• Driven to be the best with an insatiable appetite for learning & development

Full Stack Developer

• 1-2 years
• Day Shift or Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Learn the internal development tools and process
• To attend all Team Meetings and facilitate if necessary

Requirements

• Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
• Knowledge of Agile Methodology
• Implementation experience including unit and e2e testing
• 1-2 years experience as a Frontend developer using either React, Angular or Vue
• 1-2 years experience using: Git, Javascript, SQL queries, HTML/CSS
• Experience with AWS or Serverless is highly desirable
• A keen interest in sharing your knowledge and skills with junior developers
• Knowledge and experience creating WordPress themes, templates, and plugins for SEO development a plus, but not a requirement
• Minimum of 2 years experience in web development or full-stack development
• Core Competencies: React, Angular or Vue, HTML / CSS, Wordpress, PHP, Laravel

Freelance WordPress Developer

• 1-3 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Troubleshoot and fix WordPress website issues
• Perform cross-browser QA Testing and document results
• Perform regular WordPress maintenance tasks and document activity
• Run website reports for performance, security, domain blacklist
• Document activities, issues, and recommendations
• Build new WordPress websites, custom plugins, and 3rd party integrations + Occasional Participation in Zoom Meetings and Collaboration with Team
• Occasional Discussion and Collaboration in Slack

Requirements

• Expert Wordpress Development and Maintenance
• Experience with Git Version Control System (VCS), especially Bitbucket
• Experience using Command Line Interface (CLI), especially Git Commands + Strong Understanding of Custom Plugins, Hooks, Filters, and Actions
• Proficient in PHP, HTML5, CSS3, JavaScript, WHM/cPanel
• Cross-Browser Testing, Troubleshooting, Debugging, and Documentation + Pride in Clean, Efficient, Well-Documented Code
• Can render 20 - 30 hours per month
• Enjoyment in doing excellent work and always improving
• Friendly, conscientious, and patient attitude
• Willingness to share knowledge, learn from, and assist others + Keen attention to detail
• Clear communication and follow-through on agreements
• Team-mindedness and commitment to team success
• Enjoyment in learning new tools, methods, and skills

WordPress Developer

• 1-3 years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Troubleshoot and fix WordPress website issues
• Perform cross browser QA Testing and document results
• Perform regular WordPress maintenance tasks and document activity
• Run website reports for performance, security, domain blacklist
• Document activities, issues, and recommendations
• Build new WordPress websites, custom plugins, and 3rd party integrations
• Occasional Participation in Zoom Meetings and Collaboration with Team
• Occasional Discussion and Collaboration in Slack
• Core Competencies: Enjoyment in doing excellent work and always improving; Friendly, conscientious, and patient attitude; Willingness to share knowledge, learn from, and assist others; Keen attention to detail; Clear communication and follow-through on agreements; Team-mindedness and commitment to team success; Enjoyment in learning new tools, methods, and skills

Requirements

• Expert Wordpress Development and Maintenance
• Experience with Git Version Control System (VCS), especially Bitbucket
• Experience using Command Line Interface (CLI), especially Git Commands
• Strong Understanding of Custom Plugins, Hooks, Filters, and Actions
• Proficient in PHP, HTML5, CSS3, JavaScript, WHM/cPanel
• Cross-Browser Testing, Troubleshooting, Debugging, and Documentation
• Pride in Clean, Efficient, Well-Documented Code
• WooCommerce (some of our sites use WooCommerce)
• Many of our sites use the Divi Theme, so experience with Divi is preferred
• Ability to build fast-loading Responsive WordPress themes from .psd design files
• Experience with Sensei Learning Management System
• SEO and SEO-related analysis, Google Search Console, other Google Tools

Web Consultant Project Coordinator

• 1-3 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Should be able to assist with at least half of the average opened cases of the team.
• Create tasks for case buddy and check tasks that are FOR QA on behalf of the team.
• 10 per day or 50 per week tasks to be Created/Completed
• Cover for a team member that is out for the day by checking emails and their opened cases for any pending tasks or concerns with the client.
• Work on tasks assigned by leads and complete them by the given deadline.
• Collect 5-star positive Dymic reviews.
• Goal: 5
• Pass Basic IDX Exam; Passing Rate: 70%
• No violation of attendance policy (MIA, Tardiness, Excessive absences, No overbreaks)
• No disciplinary action form served for the review period
• No violation of work from home rules of the team; Slack response time

Requirements

• Background in customer support with at least 1-year experience servicing customers in the U.S. / North America
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
• Can work on shifting schedules.
• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized and Detail Oriented
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable
• Can work with minimal supervision

Visual Design Intern

• 1-3 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Present the user-interface visually so that information is easy to read, easy to understand and easy to find.
• Prepare work by gathering information and materials.
• Generate clear ideas, concepts and designs of creative assets from beginning to end.
• Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.
• Collaborate with a cross-functional team that includes web engineers, account managers in order to create simple, easy-to-use platforms.
• Translate client business requirements, user needs, technical requirements into designs that are visually enticing, easy to use, and emotionally engaging.
• Staying in the loop and on top of the latest standards, changes, trends in visual design field.

Requirements

• With experience in designing brand identities, grid systems, editorial layouts, and applications for web, desktop, and mobile.
• The ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience.
• Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined design in a short time.
• Self-learning, able to learn new tools quickly and work in a fast-evolving environment.
• Proven ability to deliver high-quality designs to customers.
• Proficient in Adobe Photoshop, Illustrator, Indesign, and Sketch.
• Intermediate level of skills in Photoshop, MarvelApp, InvisionApp, and other relevant design tools.
• Pursuing a Bachelor’s degree in Fine Arts, Graphic Design, Multimedia, or equivalent experience in the graphic design field.
• Core Competencies: People-oriented: Enjoy working/being with people, Self-discipline/strong work ethic, Consistent: Constant to same principles, Self Motivated, Hardworking, and Dependable, Shows great initiative and Well organized, Desire to learn and grow, Great communication skills

Sourcing Specialist

• 1-3 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Primary functions of the role are sourcing and lead generation
• You will search, contact, and screen candidates; find candidates who qualify for either full time or project-based opportunities
• Actively approach both job seekers (active candidates) and those who are not actively looking for a new job (passive candidates), identify if there is a good match
• Conduct complex searches within the industry and compile the list of the best candidates for web development and software engineering positions
• Work with job boards, specialized websites, and professional social networks such as LinkedIn to find the right talent
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline

Requirements

• Proven experience with sourcing and recruitment
• Knowledge and/or experience with boolean search and talent mining
• Strong interpersonal skills, excellent phone manners, and excellent attention to detail
• Experience in hiring technical roles is a plus.

Software Engineer

• 2-5 years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Learn the development tools used by Product Development team
• Knowledgeable in React and Laravel Framework
• Knowledgeable in Node.js
• Able to attend all Team Meetings and facilitate if necessary

Requirements

• Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
• Knowledge of Agile Methodology
• Implementation experience including unit and e2e testing.
• 1-2 years experience as a Frontend developer using either React, Angular 2 or Vue
• 1-2 years experience as a developer using Node.js for backend APIs
• 2-5 years experience using: Git, Javascript, SQL queries (PostgreSQL), HTML/CSS
• Experience with AWS or Serverless is highly desirable
• Experience with GraphQL a plus
• A keen interest in sharing your knowledge and skills with junior developers
• Core Competencies: React, HTML / CSS, Node.js, PHP (Laravel), Angular 2

Senior Content Writer

• 3+ years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Understand the goals and needs of real estate agents (and other business owners) who want to build their brand
• Deliver unique and mind-blowing content
• Write 1,000 to 1,500 words a day
• Use credible and up-to-date sources when writing for clients
• Adjust the tone of your writing (from formal to conversational) based on the client’s preferences
• Do SEO writing (keyword mapping, blog optimization) as needed
• Use SEO best practices
• Be mindful of word and character count
• Avoid plagiarism (we give you access to Copyscape Premium)
• Make revisions as requested by clients and editors
• Find images that match the topic you’re writing about (we use iStock)
• Meet deadlines
• Communicate with Project Managers and SEO Specialists regarding tasks, deadlines, and client feedback and requests
• Track your work progress on MeisterTask and other apps
• Offer support to other writers, particularly new hires
• Common writing tasks: Web copy, Blog posts and news articles, Social media posts and profiles, About pages, Company announcements, Pillar pages, Email copy, Sales decks

Requirements

• Excellent writing skills
• A demonstrable mastery of American English, with an ear for idioms and expressions
• Excellent Microsoft Office and internet skills.
• Self-motivated, able to handle multiple tasks, and work under minimal supervision

Payroll Administrator

• 2-3 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Timekeeping Preparation and Management
• Payroll computation and distribution of Payslips using Payroll System (Employees and OJT)
• Preparation of Payroll-related bank transactions such as funding, bank upload, preparation of Bank forms etc.
• Preparation of Payroll related Journal Entries
• Ensure Accuracy and on time payroll payout
• Responsible for on-time payments and posting of contributions to all government statutory requirements such as SSS, Philhealth, PAG-IBIG
• Responsible for the on-time submission of Withholding taxes to BIR and Annualization requirements
• Updating of Employee List details and status
• Last Pay computation of resigned employees
• Respond in a timely manner to all payroll and contributions related inquiries of employees
• Resolves payroll discrepancies by collecting and analyzing information
• Provides payroll information by answering questions and requests
• Maintains employee confidence and protects payroll operations by keeping information confidential
• Perform other duties that may be assigned by the Finance Manager from time to time
• Reporting Task: Payroll Workbook per Division, Last Pay Workbook per Division, Employee Masterlist, BIR 1601C Workbook and Annualization Reports

Requirements

• Bachelor’s degree in Accountancy, CPA graduate is a plus.
• Preferably 2-3 years experience in handling payroll.
• Extensive knowledge of accounting procedures
• Advanced MS Excel knowledge (familiarity with formulas, VLOOKUPs and pivot tables)
• Excellent analytical skills with an attention to detail
• Integrity, with an ability to handle confidential information
• 2 - 4 years of work experience in sales, marketing, customer service or business operations
• Excellent verbal and written communication skills
• Advanced Microsoft Office Suite skills
• Self starter who has the ability to work independently
• Exceptional organizational and multitasking skills
• Excellent knowledge of MS Office, Google Apps, Slack, Salesforce etc.
• Core Competencies: Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required, Proactive in problem solving and able to work under own initiatives, Excellent organizational and time management skills, Analytical abilities and aptitude in problem-solving, Exceptional customer service skills, Ability to anticipate clients’ needs

Front End Web Developer

• 1-3 years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Convert approved designs in any format (e.g. PSD) into interactive web pages using HTML, CSS, and Javascript.
• Create and edit standards-compliant Wordpress themes.
• Create custom Wordpress page templates.
• Set up animations and videos on web pages using HTML5.
• Add and update site content.
• Ensure site compatibility across required browsers.
• Learn new coding techniques and platforms with minimal supervision
• Review and prioritize queued tasks.
• Coordinate with team leader, project manager, and art director about deliverables.
• Provide clear concise task updates to project managers and art directors to facilitate a smooth workflow within the team.

Requirements

• Strong knowledge of HTML, CSS and Javascript
• Proficiency with AJAX-based applications
• Familiarity with Photoshop or other photo-editing tools
• Experience with Bootstrap is a plus
• Experience with WordPress or other web platforms is a plus
• Experience with Git and SVN is a plus
• Ability to write jQuery plugins is a plus
• Required Skills: HTML, Adobe Photoshop, PHP, CSS, Wordpress

Freelance Web Developer

• 3+ years
• Day Shift
• August 99

Responsibilities

• Web app development for various platforms (e.g. Wordpress, Laravel, Shopify, Magento, Joomla, Node.js)
• Theme creation involving converting designs (e.g. PSD and XD) into modular templates that can be readily used in a project.
• Database design based on client requirements
• Custom plugin development. Since various platforms are used, one must be comfortable in learning and integrating various APIs.
• Assist project managers and other stakeholders in project planning and cost estimation
• Support junior developers and facilitate training when needed
• Help maintain the company’s internal tools and platforms
• Communicate with clients and project stakeholders. Analyze and provide technical solutions to clients.

Requirements

• Tech stack requirements: Linux, Apache, MySQL, PHP, MongoDB, Express, Angular, React, Node
• Can work full-time from 8am
• Can work for a period of two months, subject for renewals
• (LAMP, MERN, MEAN)

Freelance Virtual Assistant

• 1-3 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Project A: Coordinate with the client-facing team regarding the Salesforce tasks; Assist the client-facers in creating tasks; Contact non-VIP clients; Project-based for 2 months
• Project B: Conduct cold outreach via email and Instagram; Manage website and typeform signups; Track campaign progress; Manage emails; Provide email updates to client; Other VA tasks that may be assigned

Requirements

• Project A: Strong English communication skills with neutral accent; Strong organization skills; Customer service experience; Experience using Salesforce preferred; Time-management
• Project B: Strong English communication skills both oral and written; Strong organization skills; Office admin experience; Project management experience; Tech savvy and knowledgeable about the various social media platforms; Time-management

Freelance UI/UX Designer

• 3+ years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Your mission is to produce world-class software designs and provide the best experience for all users of our products. You will collaborate hand in hand with our engineering team in the implementation of form follows function in a variety of platforms.
• You will gather and evaluate user requirements in collaboration with product managers and engineers.
• You will identify and troubleshoot UX problems (e.g. responsiveness)
• You will create sketches, process flows, storyboards, wireframes, and mockups with different levels of fidelity for web, mobile and applications based on user need.
• You will communicate your design ideas and prototypes to the Design Director, Product Owner, the engineering team and other stakeholders.
• You will create user interface elements, like menus, tabs, and widgets, components, UI mockups that clearly illustrate how sites function and look like using Adobe XD, Figma, Invision Freehand, Photoshop, and Illustrator.
• You will own and project manage the design projects assigned to you.
• You will perform support tasks for the marketing team in producing marketing collaterals and Keynote presentations.
• Together with the Design Director, you will stay up-to-date with web, app, and software design trends and communicate these updates to the team.
• You will participate in the evaluation of emerging technology and tools.
• You will work with the core team in defining and improving our processes, design systems, style guides, and best practices.
• You will work with the core team on events planning and execution.
• You will assist the core team and project stakeholders on special tasks, as needed.
• Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.
• A big plus to have previous work and familiarity on Mobile Application Design on either Android or iOS.

Requirements

• Experienced UI/UX designer who is passionate about innovation to help us build engaging and intelligent applications.
• Confident visual communicator with a mastery of concepts pertaining to Layout, Color, Typography, Icons, Images and Design Theory.
• Able to understand product specifications and user psychology to translate into a design that users will rave about.
• I can positively adapt to project changes and multiple project assignments.
• Committed to stay and grow a career with Oqulo for the foreseeable future.
• 6 month-contract

Freelance Project Manager | Scrum Master

• 3+ years
• Day Shift
• Dojo
• Ortigas, Pasig / remote

Responsibilities

• Preparing the documentation (work breakdown sheets, contracts, etc) to ensure that the entire project goes smoothly
• Communicating with a cross-functional team (UI/UX, development, QA) to assess deliverables and due dates
• Maintaining excellent customer relationships
• Assisting in tracking web project issues and driving their resolution
• Creating project status reports and delivering status updates to clients and managers
• Determining what our clients’ goals are and providing expert advice on how clients can achieve these goals
• Ensuring that our clients are provided the services that they need in order to achieve their business goals
• Providing support to internal and client projects
• Anticipating errors in the projects prior to clients calling customer support or sales.
• Proactively reviewing the websites for possible issues and revisions
• Establishing smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations
• Assessing client websites and making design, technical, and content recommendations

Requirements

• Must have at least 3 years of experience in managing projects involving web applications. We specialize in LEMP and MEAN stacks
• Strong knowledge of project management methodologies including but not limited to Waterfall, Shape Up, Scrum, Agile, and Kanban. Must be able to provide recommendations to the client on which process to use
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented
• Positive attitude and willing to work with a team
• Project management certifications including PSM or PMP would be a plus
• Core Competencies: Great Communicator, Team Player, Eager to Learn and grow, Well Organized, Patient, Flexible and Resourceful, Tenacious and Assertive, Good Attitude, Coachable

Freelance Front End Web Developer

• 1-3 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Convert approved designs in any format (e.g. PSD) into interactive web pages using HTML, CSS, and Javascript.
• Create and edit standards-compliant Wordpress themes.
• Create custom Wordpress page templates.
• Set up animations and videos on web pages using HTML5.
• Add and update site content.
• Ensure site compatibility across required browsers.
• Learn new coding techniques and platforms with minimal supervision
• Review and prioritize queued tasks.
• Coordinate with team leader, project manager, and art director about deliverables.
• Provide clear concise task updates to project managers and art directors to facilitate a smooth workflow within the team.

Requirements

• Strong knowledge of HTML, CSS and Javascript
• Proficiency with AJAX-based applications
• Ability to integrate third-party APIs
• Familiarity with Photoshop or other photo-editing tool
• Experience with Bootstrap is a plus
• Experience with Wordpress or other web platforms is a plus
• Experience with Git and SVN is a plus
• Ability to write jQuery plugins is a plus

Freelance Accounting Assistant

• 2+ years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Responsible for maintaining and recording day to day financial transactions
• Responsible for entering inventory ordered onto Purchase Orders in QuickBooks Desktop version, updating cost, price, and quantity of the inventory items.
• Process and maintain AP and AR; verifying, allocating, posting transactions, and balancing accounts by reconciling entries
• Process billing, vouchers, and deductions
• Compile reports as required by management and government agencies
• Conduct month-end and year-end close process

Requirements

• Bachelor's degree in Accounting or Finance
• Thorough knowledge of accounting and financial procedures
• Understanding of Generally Accepted Accounting Principles (GAAP) is a plus
• With 2 years of experience in Quickbooks.
• Preferably someone with QuickBooks Desktop AND QuickBooks Online accounting experience.
• Advanced MS Excel knowledge
• Excellent analytical skills with keen attention to detail
• Can easily adapt to a fast pace work environment
• Excellent verbal and written communication skills
• Core Competencies: Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required, Proactive in problem-solving and able to work under own initiative, Excellent organizational and time management skills, General knowledge in accounting, inventory, bank reconciliation, tax returns and other government statutory requirements

Operations Associate

• 1-3 years
• Day Shift
• Loft
• Ortigas, Pasig

Responsibilities

• Work closely with the Loft and Shared Services team to provide support as needed
• Maintain an effective and organized filing system, and ensure that documents (both hard and soft copies) are readily available when needed
• Ensure queries and concerns from internal and external parties (e-mail, SMS and calls) are addressed professionally and promptly
• Monitor and keep track of project status and provide updates accordingly
• Generate relevant reports as needed
• Be able to report at our HQ in Ortigas on a daily basis
• Other duties that may be assigned by division head

Requirements

• Bachelor’s degree in Marketing, Communication Arts, Science, or Technology
• 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role
• Excellent organizational skills, ability to prioritize, and comfortable working independently or within a team
• Ability to work well under limited supervision, and adapt to a fast-paced environment
• Ability to handle confidential and sensitive information
• Must be committed to providing outstanding customer service, and demonstrate strong interpersonal skills
• Has a strong sense of initiative and attention to detail
• Knowledgeable in Microsoft Office and/or GSuite

WordPress Optimization Specialist

• 3+ years
• Day Shift
• Clickality
• Ortigas, Pasig / remote

Responsibilities

• Ensure cross-platform optimization for mobile phones.
• Ensure responsiveness of applications.
• Develop in an Agile environment (SCRUM) - Be Agile, Be Lean, MVP vs Perfection
• Create Post or Page according to the requirements given by Project Manager or Resource.
• Implements and maintains web pages according to the requirements given by Project Manager/ Resource. (task includes applying image alt text, changing Headers tags, title and meta tags, schema markup, Table of Contents, etc.)
• Troubleshoot, investigate and implement necessary fixes on various website errors and issues.
• Provide maintenance and support services on existing code
• Work with the digital marketing and development team to analyze performance reports and identify key points for improvement to achieve optimum site performance.
• Work alongside graphic designers for web design features.
• Coordinate with project managers to make sure that all tasks are up to date, and that all output are of high quality and delivered on time.
• Articulately explain technical details of websites to involved teams including, but not limited to: SEO specialists, PPC strategists, Project Managers, Designers, Content Writers, and other Developers.
• Understand, manage, develop, and improve industry specific platforms including, but not limited to: WordPress, Elementor, IDX Broker, iHomeFinder, and other API software and in-house plugins.
• Follow departmental tasking, documentation, archiving, and reporting procedures.
• Improve workflow and increase efficiency within the collaborating teams by initiating or coming up with systems that will automate different aspects of the current process.
• Develop new features and provide maintenance and support services on existing code.
• Attend and actively contribute in internal meetings for continuous team growth
• Document release and deployment procedures, and write technical specifications as needed.
• Update design and development approach based on relevant industry updates.
• Research, document, implement, maintain best practices and keep up with the trends in web and systems development in relation to digital marketing.
• Proactively improve website interactivity, functionality, usability and performance.
• Resolve website issues provided by Semrush report.
• Implements scripting tags such as Google Analytics scripts.
• Creation of Landing Pages.
• Verify usability and optimization for sites, landing pages, and forms.
• Convert comprehensive layout and wireframes into working HTML pages.
• Assure that all user input is validated before submitting work (forms)
• Respond to PM/Resource questions quickly and appropriately.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent
• Minimum of 2 years experience in web development or full stack development
• Minimum of 1 year of experience in WordPress Development.
• Languages such as HTML, JavaScript (jQuery is strongly required), PHP, CSS, responsive design, (intermediate to advance knowledge of HTML is strongly preferred)
• Knowledgeable in file format and data interchange format like JSON.
• Knowledge in technical SEO is required.
• Understanding of MVC web architecture.
• Basic knowledge/use of web tools such as Semrush, ahref, Google Search Console, Rich Text Result, wordpress plugins such as Elementor, Yoast, Contact Form 7.
• Working knowledge of FTP.
• The ability to work on LAMP development environment
• Hands on experience in the following:
  • Oracle PL/SQL,
  • Agile Methodologies and Life cycle
  • UX/Usability
• Knowledge in Photoshop is a plus but not required. (This is helpful in image file size optimization.)
• Problem solving and lateral thinking as part of a team or independently as required by a project.
• Key Comeptencies: Excellent written, interpersonal and communication skills, Proactive in problem solving and able to work under own initiative, Excellent organizational and time management skills, Analytical abilities and aptitude in problem-solving, Exceptional customer service skills, Ability to anticipate clients’ needs, Ability to think strategically and flexibly, and problem solve on the fly.

Technical Project Coordinator

• 1-3 years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Assist the engineering lead, design lead, and the product owner in at least 7 projects per month. These projects involve web-based applications including but not limited to WordPress, Laravel, Woocommerce, and Shopify.
• Assist the engineering lead, design lead, and the product owner in creating timelines and scheduling meetings with stakeholders and the production team.
• Log stakeholder requests in the company’s various project management applications, communicate with production teams, and respond to stakeholders in a timely manner. Must promptly address concerns of stakeholders with pending tasks or outstanding items with the product team.
• Assist the engineering lead, design lead, and the product owner in identifying stakeholder needs during feature proposals and requests. Communicate with stakeholders the timelines and requirements prepared by the engineering lead, design lead, and the product owner.

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Requirements

• 1-year prior experience as a technical project coordinator or member of a support team of web-based projects involving one of the following platforms: WordPress, Shopify, Laravel, Node.js, Woocommerce
• Excellent written and verbal communication skills.
• Must be able to handle foreign and domestic clients.
• Must be able to communicate well with our graphic design and development teams.

Creative Lead

• 5+ years
• Day Shift or Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Provides art direction for various design and marketing projects needed for the company’s internal divisions, spanning from web, mobile, social, print and more.
• Responsible for translating the overall company business objectives into usable, visual solutions. Design leading digital experiences, create compelling concepts and see that vision through to reality.
• Creation of brand guidelines and upholding visual standards consistent to the brand’s overall objectives. Responsible for articulating and defending conceptual and directional choices.
• Is up-to-date and very familiar with all of the brand’s products and services, and is able to provide design support and consultation for sales and marketing teams.
• Understands the principles of information architecture, the flow of information, and how effective the user finds it.
• Leads project management, art direction, and designers in communicating design objectives to coding and front-end development departments.
• Keeps a streamlined design process from initial design meetings, design presentations, revisions, and handoffs between departments.
• Coordinates with managers, particularly the board of directors, design and creative directors, via phone, email and in-person meetings as needed.
• Assist in tracking design-related issues for projects and actively seeks solutions
• May represent the company as brand ambassador in outside events including job fairs, trade shows, and design events.
• Works directly with the client in defining their brands, logos, and products so that they have a consistent image across all visual marketing platforms.
• Assist clients to manage the overall scope, resources and priorities for multiple and simultaneous internal branding projects.

Requirements

• Minimum of 5 years relevant work experience in a similar role
• Background in creative direction for digital and print projects, preferably as a senior/lead for a multinational design or advertising agency.
• Senior-level exposure to SEO/SEM, managing large paid media campaigns and producing social media content
• Proven ability to maintain brand standards across an organization
• Ability to interpret and execute on design direction from non-creative stakeholders (ie, sales, operations etc)
• High-level of proficiency in Adobe Creative Cloud applications including Indesign, XD and Photoshop
• Working knowledge of Microsoft Office suite and Google Suite - Word/Docs, Powerpoint/Slides, Excel/Sheets, etc
• Excellent and executive-level communication skills
• Highly organized with strong attention to detail
• Exceptional skills in project management
• Ability to work well with remote teams
• Ability to perform under pressure
• Ability to proofread documents
• Basic knowledge of Wordpress
• Willingness to work on an early morning schedule and be flexible to attend to campaign-specific deliverables–as early as 4am Manila time
• A plus, but not required: experience working in/for proptech, website developers, luxury brands, US real estate
• A college degree or equivalent course work in graphic design, design communications, or related field

Paid Media Specialist

• 3+ years
• Day Shift
• Clickality
• Ortigas, Pasig / remote

Responsibilities

• Develop, implement, and optimize all paid search, shopping, display, and remarketing campaigns across search and social platforms.
• End-to-end management of all paid campaigns
• Validate and test landing page experience with UX designer to focus on micro and macro conversions in-line with digital strategy.
• Provide reporting and recommendations to the management team
• Work collaboratively across the Marketing & Sales teams to deliver cohesively integrated marketing campaigns across all channels
• Manage campaign timelines, creative processes and launches
• A/B Split Testing
• Make adjustments to campaigns on master calendar as needed
• Maintain processes and update team documentation
• Ensuring budgets are on track – hitting scheduled goals
• Daily, weekly & monthly account management duties
• Tracking & analysing the performance of campaigns
• Generating reports and updates for clients as required
• Developing new strategies to help our clients achieve their growth aims
• Ensuring all advertising certifications are up to date
• Bring a strategic approach to data analytics and the wider business and be able to use data to tell a story to a non-technical audience

Requirements

• Extensive knowledge of Google Ads, Facebook/LinkedIn Ads, LinkedIn Ads
• Strong copywriting skills is required
• A good eye for design is a big plus
• Agency experience (working with local and US clients) is preferred
• SEO knowledge a plus
• At least 3 years of experience as a PPC specialist

Trade Support Specialist

• 3-4 years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Constantly answer phone calls, emails, and chat to support Knox clients and provide quality customer service and trading consultations.
• Properly document customer’s requests and issues related to any company product and services through different channels such as a phone call, email, and chat.
• Deliver accurate and timely reporting on contracts, investments, sales and reconciliation reports
• Identify risk and implement mitigation strategy
• Set the client's expectations for a turnaround time of services provided
• Report or escalate issues as they arise
• Establish and maintain rapport with existing and potential clients to effectively promote investment opportunities based on client’s needs and budget
• Proactively focus on long-term client relationship building and retention
• Abide the internal guidelines and external regulations in performing the job responsibilities
• Prevent chargeback disputes
• Pass and complete the nesting period
• Meet the team metrics set by the Team Lead / Division Head

Requirements

• At least 3 - 4 years of experience handling stocks, investments, bonds, etc
• At least 2 years of professional experience in customer service; e.g. handling customer concerns, queries and escalations
• Excellent written and oral communication skills with the ability to explain and present technical and non-technical information
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
• Great analytical and innovative problem-solving skills
• Salesforce experience is a plus
• Customer service driven
• Adaptable, resourceful and detail-oriented
• Learning and growth mindset
• Efficient team player and individual contributor

VIP Web Consultant

• 1-3 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Assist our clients through the website production process until their website is launched.
• Act as the bridge between our clients and the production team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Proactively make suggestions to clients on how to improve their online presence through industry best practices.
• Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Must maintain excellent customer relationships.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and managers.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be proactive in reviewing the websites for possible issues and revisions.
• Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.
• Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.
• Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
• Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.
• Setting client’s expectations for turnaround time of services provided.
• Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.
• Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
• Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.
• Meet the team metrics set by the Management
• Can adapt to sudden changes implemented by management.
• Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
• Customer service driven.
• Understands and follows company processes and policies.

Competencies

• Good Communication Skills
• Proactive
• Team Player
• Resourceful
• Detail Oriented
• Adaptive
• Good comprehension and analytical skills
• Can work with minimal supervision
• Customer service driven

Requirements

• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
• Great analytical and innovative problem solving skills
• Can work on a night shift schedule and/or over time
• Salesforce experience is a plus
• Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus
• Familiar with Real Estate terminologies and general information is a plus

QA Engineer

• 2-4 years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Conduct automated testing procedures on websites/apps.
• Test internal tools such as Wordpress plugins and themes.
• Perform diagnostics and provide developers the steps to replicate bugs.
• Provide documentation and project history by submitting site issues to Salesforce and Gitlab.
• Perform minor adjustments and maintenance such as inputting DNS records and upgrading Wordpress plugins.
• Timely complete assigned projects and meet required monthly output.
• Coordinate with and provide updates to the team leader and project managers about deliverables.
• Must be knowledgeable on: Selenium, Cypress or New Relic Synthetics

Competencies

• Keen attention to detail
• User-centeredness
• Must be coachable and willing to adapt to changes
• Ability to work under minimal supervision
• Ability to clearly express ideas and solutions to team mates and stakeholders

Requirements

• 2+ years of experience as a Software QA Analyst or Tester
• Knowledge in HTML, CSS, JavaScript and WordPress
• Ability to diagnose issues of websites running on LAMP (Linux, Apache, MySQL, PHP)
• Ability to effectively write and understand technical documentation
• Ability to code unit tests and experience with continuous integration
• Ability to translate business, functional, and technical requirements into clear, concise, and comprehensive test plans and test cases.
• Ability to prioritize and multi-task independently with minimal managerial oversight, deliver quality deliverables against strict deadlines
• Required Skills: HTML, JavaScript, Selenium, CSS, MySQL, Wordpress
• Key Competencies: Keen attention to detail; User-centeredness; Must be coachable and willing to adapt to changes; Ability to work under minimal supervision; Ability to clearly express ideas and solutions to team mates and stakeholders

Cloud Engineer

• 3+ years
• Day Shift
• August 99
• Ortigas, Pasig / remote

Responsibilities

• Support the DevOps process for web-based products hosted on cloud infrastructure
• Respond and complete tickets, meeting SLAs and managing Reporter expectations
• Collaborate with assigned tribe change streams to deliver project / change objectives:
  • Understand requirements, and support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Build software and systems to manage infrastructure and applications through automation deployment
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve performance, reliability, scalability, security and velocity.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Monitor and respond to alerts, issues and incidents pertaining to cloud infrastructure (and corporate infrastructure as required)
• Practice sustainable incident response, provide appropriate communications and blameless post-mortems
• Drive DevOps process and Cloud infrastructure improvements as part of service and security improvement roadmap
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Support training and learning by sharing knowledge with Tech team and take responsibility for own professional development
• Explore and evaluate new technologies and solutions to push our capabilities forward
• Articulate and escalate risks and issues, provide recommended solutions to problems and implement
• Document procedures, configuration changes and guidelines
• Maintain cloud infrastructure and networking as per Cloud policy, standards and governance requirements

Requirements

• Degree in IT/Software Engineering or similar, or equivalent practical experience
• Excellent technical problem-solving skills which you can quickly draw on in unfamiliar situations
• Willingness to roll up your sleeves and get things done in a fast-paced environment
• Knowledge/Experience with Kubernetes or docker containers
• Experience with Jenkins / Atlassian tools / Fastly
• Proactive communication skills and a strong team orientation
• A positive and helpful attitude towards your coworkers
• Experience with Python/Bash/PowerShell
• Familiarity with multiple operating systems, particularly Linux
• Experience with public cloud providers such as AWS
• Exposure to Agile/DevOps principles such as CI/CD
• Experience with GCP cloud providers
• Experience with SQL / MongoDB / PostgreSQL / GraphQL
• Experience with Wordpress / NodeJS / PHP

iOS Developer

• 1-3 years
• Day Shift
• Oqulo
• Ortigas, Pasig / remote

Responsibilities

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Able to attend all Team Meetings and facilitate if necessary

Competencies

• Proficient with Objective-C or Swift, and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is a plus
• Experience with performance and memory tuning with tools
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration
• Comfortable working in a *nix terminal (BSD, GNU/Linux, and/or macOS) a plus
• Familiarity with version control best practices and workflows, particularly git and bitbucket
• Familiarity with Atlassian products such as Jira and Confluence
• Familiarity with agile methodology

Requirements

• Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent
• Knowledge of Agile Methodology
• 1-3 years experience as an iOS developer
• 1-2 years of experience using: Git, GitLab/Bitbucket/Github
• Experience with AWS or Serverless is highly desirable
• A keen interest in sharing your knowledge and skills with junior developers

Content Integration Specialist

• 1-3 years
• Day Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Uploading and maintaining pages and blog posts of various websites
• Uploading content and photos of real estate listings
• Creating saved property searches or real estate hot sheets
• Setting up 301 redirects
• Setting up templated websites and their content
• Assisting in the migration of websites from one server to another
• Assisting in the setup of analytics tools
• Testing websites for cross-browser compatibility and assisting other QA efforts
• Assisting other departments with site audits and reports

Competencies

• Resourcefulness
• Creativity
• Must be coachable and willing to adapt to changes
• Ability to work under minimal supervision
• Ability to clearly express ideas and solutions to team mates and stakeholders

Requirements

• Familiarity with basic CSS and HTML
• Familiarity with Microsoft Office or Google Docs
• Required Skills: HTML, CSS, Joomla, Photo Editing, Wordpress, Needs Analysis, Microsoft / MS Office
• Preferred: Familiarity with basic Photoshop or image editing operations
• Preferred: Experience with any content management system like Wordpress or Joomla

VIP Digital Strategist

• 3+ years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Keep up to date with current design trends – primarily in web design, but also in other fields as well
• Manage the website projects in production.
• Must maintain excellent customer relationships.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and managers.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation.
• Is able to zero out non contacts every end of the week.
• Must undergo and pass Advanced IDX training.

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable
• Creative

Requirements

• Experience in project management or handling multiple clients at a given time Background in art and design is a must.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.

Client Success Manager

• 2-4 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Implement customer care policies with a professional group of Web Consultants, Web Producers and Project Managers.
• Submit documentation necessary to work with our credit card providers and prevent chargeback disputes.
• Handle top tier client issues/refunds and turn them into happy clients.
• Manage clients with tact and diplomacy.
• Handle VIP clients and escalated cases. Work with international clientele, primarily in the U.S.
• Clearly communicate with clients so that service expectations are properly set.
• Proactively focus on long-term client relationship building and retention.
• Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service.
• Primary point person for all refund and cancel requests.
• Manage Better Business Bureau (BBB) account and complaint responses.
• Collaborate with the accounting department regarding credit card chargeback disputes.
• Train all team employees and Department Managers on new policies related to refunds and cancellation requests; act as a resource for team members.
• Track and report record entries of client issues in SalesForce to make sure they are accurate.
• As needed, act as the Primary point person for escalated projects and difficult clientele.
• Provide appropriate research and problem resolution support on clients handled.
• Responsible for enforcing client agreements.
• Review service level agreements, contracts, and client communications ensuring client expectations are consistently exceeded.
• Provides Monthly Refund Total reports.
• Works within project solution guidelines
• Special projects related to sales and Customer Service
• Provide client services included in monthly maintenance payments and internet marketing programs
• Make website corrections, fix broken links, make minor HTML changes which are included in our hosting payments.
• Answer incoming customer support calls and manage customer expectations
• Act as a consultant and resource for clients
• Communicate with the client regarding the progress of their request for changes/corrections
• Provide the client with feedback and comments regarding their website design and Internet marketing programs
• Inform the client about additional services that may enhance their website.
• Pursue related sales opportunities
• Communicate observations to appropriate decision makers on the executive and management teams
• Knowledge of WordPress a plus
• Coaching when patterns are noticed for escalations coming from a particular employee.

Competencies

• Good Communication Skills
• Proactive
• Team Player
• Resourceful
• Detail Oriented
• Adaptive
• Good comprehension and analytical skills
• Can work with minimal supervision
• Customer service driven

Requirements

• Background in customer support with at least 3 years experience servicing customers in the U.S. / North America.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Great analytical and innovative problem solving skills.
• Can work on shifting schedules and/or over time.
• Salesforce experience is a plus.
• Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
• Familiar with Real Estate terminologies and general information is a plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Project Manager

• 3-7 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Manage the website projects in production.
• Must maintain excellent customer relationship.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and manager.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients’ expectations.
• Able to accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
• Is able to zero out non contacts every end of the week.
• Must undergo and pass Advanced IDX training.

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Requirements

• Experience in project management or handling multiple clients at a given time Background in art and design is preferable but not a requirement.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• WordPress knowledge is a strong plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Project Coordinator

• 2-4 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Attend to coverage for absent client-facing representatives regarding basic project management processes.
• Coverage for a day only. Should the client-facing rep. be out for more than 1 day the coverage should be taken care of by the TL/DH that he/she is reporting to.
• Ownership and accountability to assist the client with his/her request and will be the point of contact.
• Touch-base with the clients of those who are out for the day.
• Call client to assist with their requests.
• Tasks requests and tags the Team Lead/Department Head on the Salesforce task.
• Logs project records on Salesforce.
• Updates the client (for that day only) and introduce the TL/DH of the client-facing rep he/she is covering for.
• Coordinate with the following team leads/department heads for projects that he/she is assisting with (Project Managers, Support Team, Art Directors)
• Manage iStock downloads internal online library

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Requirements

• At least 1 year BPO Voice Account experience
• Excellent communication skills with a neutral accent
• Experience working for a US client
• Knowledge in HTML, WordPress, and Salesforce are plus factors
• Detail oriented, highly disciplined, alert, systematic, honest and trustworthy, personable and approachable.

Digital Strategist

• 2-4 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Keep up to date with current design trends – primarily in web design, but also in other fields as well
• Manage the website projects in production.
• Must maintain excellent customer relationships.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and managers.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients’ expectations.
• Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO only if DS has completed training) per month, 24 completions for last 4 consecutive months, and/or a total of 36 completions for last 6 months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
• Is able to zero out non contacts every end of every week.
• Must undergo and pass Advanced IDX training.

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable
• Creative

Requirements

• Experience in project management or handling multiple clients at a given time Background in art and design is a must.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• WordPress knowledge is a strong plus.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Web Consultant

• 2-4 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Constantly answer phone calls to support Agent Image clients and provide quality customer service and web consultations.
• Properly document customer’s request and issue related to any company product and services through different channels such as a phone call, email and chat.
• Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
• Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance client’s website.
• Setting the client’s expectations for turnaround time of services provided.
• Report or escalate issues to production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.
• Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
• Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.
• Meet the team metrics set by the Web Consultant Team Lead.
• Can adapt to sudden changes implemented by management.
• Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
• Customer service driven.
• Understands and follows company processes and policies.
• Must pass and complete Nesting period (2 weeks).
• Must pass Web Consultant nesting exam.
• Would need to meet the average number of opened cases base on the total opened cases of the team.
• Open cases must be 80% closed per month, consecutive of 6 months.
• Must have no more than 2 non contacts per day every month consecutively for 6 months.
• Would need to be trained and pass the IDX Basic Troubleshooting.
• Must pass the FEWD HTML/CSS exam and certification.
• Need to get at least 10 5 star dynamic reviews in a month.

Competencies

• Good Communication Skills
• Proactive
• Team Player
• Resourceful
• Detail Oriented
• Adaptive
• Good comprehension and analytical skills
• Can work with minimal supervision
• Customer service driven.

Requirements

• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
• Great analytical and innovative problem solving skills
• Can work on shifting schedules and/or over time.
• Salesforce experience is a plus
• Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
• Familiar with Real Estate terminologies and general information is a plus.
• Core Competencies: Good Communication Skills, Proactive, Team Player, Resourceful, Detail Oriented, Adaptive, Good comprehension and analytical skills, Can work with minimal supervision, Customer service driven

Digital Marketing Project Manager

• 3+ years
• Night Shift
• Clickality
• Ortigas, Pasig / remote

Responsibilities

• Manage the website projects in production.
• Assist our clients through the website production process, website launch and help develop and/or implement an SEO strategy for our clients.
• Act as the bridge between our clients and the production team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Create project status reports and deliver status updates to clients and managers.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Act as subject matter expert when it comes to SEO and digital marketing.
• Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.
• Assess client websites and make design, technical, and content recommendations.
• Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.
• Present the SEO game plan to the client in a way that is easily understandable.
• Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.
• Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.

Competencies

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Requirements

• Experience in project management or handling multiple clients at a given time.
• Background in art and design is preferable but not a requirement.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• SEO Certified - At least 90% in AIM Certification Exam - Basic Module
• Complete all badges in Google's Digital Garage course
• Completed Digital Analytics Fundamentals course & exam
• Completed Google Analytics Platform Principles course & exam
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• WordPress knowledge is a strong plus.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.
• Core Competencies: Great Communicator, Team Player Eager to Learn and grow, Well Organized, Patient, Flexible and Resourceful, Tenacious and Assertive, Good Attitude, Coachable

Content Writer

• 2-4 years
• Day Shift
• TaoCrowd - Writers Block
• Ortigas, Pasig / remote

Responsibilities

• Understand the goals and needs of real estate agents (and other business owners) who want to build their brand
• Deliver unique and mind-blowing content
• Write 1,000 to 1,500 words a day
• Use credible and up-to-date sources when writing for clients
• Adjust the tone of your writing (from formal to conversational) based on the client’s preferences
• Do SEO writing (keyword mapping, blog optimization) as needed
• Use SEO best practices
• Be mindful of word and character count
• Avoid plagiarism (we give you access to Copyscape Premium)
• Make revisions as requested by clients and editors
• Find images that match the topic you’re writing about (we use iStock)
• Meet deadlines
• Communicate with Project Managers and SEO Specialists regarding tasks, deadlines, and client feedback and requests
• Track your work progress on MeisterTask and other apps
• Offer support to other writers, particularly new hires

Competencies

• Creativity
• Attention to detail
• Self-discipline/strong work ethic
• Consistency
• Positive attitude
• Initiative
• Resourcefulness
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Organization skills
• Communication skills
• Willingness to take risks

Requirements

• Excellent writing skills.
• A demonstrable mastery of the English language, with a keen ear for idiomatic usage.
• Excellent Microsoft Office and Internet skills.
• Self-motivated, able to handle multiple tasks simultaneously, meeting tight deadlines and working under minimal supervision.

Content Editor

• 2-4 years
• Day Shift
• TaoCrowd - Writers Block
• Ortigas, Pasig / remote

Responsibilities

• Ensures the overall quality of content written for our clients’ websites
• Checks for and corrects errors in grammar, style and accuracy
• Improves text with clarity and readability in mind
• Ensures that text is consistent with the client’s tone of voice
• Manages deadlines and provides writers with constructive feedback
• Contributes to content creation planning
• Edit 8-10 pages of content per day, consecutive for 4 months
• Edit Social Media Posts
• Edit Content Plan
• Must maintain 0 Task Past Due Date for 4 consecutive months.

Competencies

• Creative
• Detail oriented
• Self-discipline/strong work ethic
• Consistency
• Great attitude
• Shows great initiative
• Resourcefulness
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Well organized
• Patient
• Great communication skills
• Coachable
• Risk taker

Requirements

• Excellent writing and editing skills
• A demonstrable mastery of the English language, with a keen ear for idiomatic usage
• Excellent Microsoft Office and Internet skills
• Self-motivated, able to handle multiple tasks simultaneously, meeting tight deadlines and working under minimal supervision

Art Director

• 2-4 years
• Night Shift
• Agent Image
• Ortigas, Pasig / remote

Responsibilities

• Effectively communicate and articulate with clients their design concerns and solutions
• Keep in touch with clients on a regular basis for updates
• Be able to build rapport with all sorts of clients with differing personalities
• Be able to handle escalated and unhappy clients
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Keep up to date with current design trends – primarily in web design, but also in other fields as well
• Learn basic literacy in the commonly used design programs
• Learn basic literacy in WordPress
• Effectively work with and communicate with designers and developers
• Needs to have a minimum of 5 standard design completions or 20% of current project capacity per month, consecutive for 4 months.
• Should Maintain at least 70% project capacity for 1 trimester.
• Non-contacts are to be zeroed out every end of week.
• Should pass the AD Exam (Basic).
• Should pass PM Training (Basic).
• Should pass Advanced IDX training.
• Should pass Advanced SEO training.

Competencies

• Creative
• Charismatic
• Responsible and Self-disciplined
• Consistent
• Great attitude
• Resourceful
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Persuasive
• Well organized
• Patient
• Great communication skills
• Team player
• Coachable

Requirements

• Creative eye
• Excellent interpersonal, written and communication skills
• Must have strong organizational skills
• A positive attitude and a willingness to be a part of the team
• Willing to learn
• Basic Adobe Photoshop and Adobe Illustrator
• Basic knowledge of WordPress
• Art/Design Background
• Pass Art Director Exam
• Successfully pass TDP’s Handbook Training exam
• Management experience a strong plus
• WordPress background a plus
• HTML background a plus
• Salesforce experience a plus
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.